Refund & Return Policy

  1. Return Eligibility
    Items can be returned within 30 days of receipt for a full refund or exchange, provided they are unused, in original packaging, and with all tags attached. However, we do not accept exchanges or returns unless the product is defective or the wrong item has been received.
  2. Defective or Incorrect Products
    If you receive a defective or incorrect product, you are eligible for an exchange or return. To process your claim, an opening video of the package is required as proof. Without this video, we will be unable to accept any exchange or return requests.
  3. Size-Related Issues
    Please note, no exchanges or returns will be accepted for size-related issues. We kindly ask our customers to carefully check the size chart before placing an order.
  4. Return Process
    To initiate a return, please contact our customer service team to obtain a return authorization. You will be provided with instructions for returning the item.
  5. Refund Processing
    Refunds will be processed within 7-14 business days after we receive the returned item. The refund will be issued to the original payment method.
  6. Non-Returnable Items
    Certain items, such as sale items or customized products, may not be eligible for return. Please check the product description for details.
  7. Shipping Costs
    Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

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